BAME Helpline Wales

What is it?

BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

The helpline is open Monday-Friday 10.30am-2.30pm.

Our helpline advisors can help with the following:

  • Health
  • Work
  • Education
  • Housing
  • Welfare Entitlements
  • Personal Safety

You can contact us by phone on 0300 222 5720 and SMS text on 07537 432416.

Please visit for more information.

BAME Helpline GIFs

We are able to offer help in a variety of community languages. Please bring this to our attention at the start of your query and our helpline advisors will do their best to assist you. To give you some guidance, we have previously helped clients in the following languages:

  • Swahili
  • Mandarin Chinese
  • Arabic
  • Bengali
  • Urdu
  • Somali

Please see below for our information flyer available in various languages:


BAME Helpline (eng) Flyer


BAME Helpline Arabic


BAME Helpline Farsi


BAME Helpline Kurdish


BAME Helpline Spanish


BAME Helpline Sylheti


BAME Helpline Urdu


BAME Helpline Welsh


Czech BAME Helpline Flyer


Polish BAME Helpline Flyer


Hungarian BAME Helpline Flyer


Punjabi BAME Helpline Flyer


Romanian BAME Helpline Flyer


Slovak BAME Helpline Flyer

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