BAME Helpline Wales

What is it?

BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

The helpline is open Monday-Friday 10.30am-2.30pm.

Our helpline advisors can help with the following:

  • Health
  • Work
  • Education
  • Housing
  • Welfare Entitlements
  • Personal Safety

EYST BAME Multi lingual Helpline (2021) Privacy Notice

You can contact us by phone on 0300 222 5720 and SMS text on 07537 432416.

Please visit for more information.

Confidentiality, GDPR and Safeguarding


The Multi-lingual helpline takes Confidentiality, GDRP and Safeguarding very seriously. The information we take from clients will only be used in the clients best interested and we will only share your details with your permission and with trusted partners.  We will adhere to EYST Confidentiality Policy and GDRP Policy. (For further details on our GDPR Privacy Notice for the Multi-lingual Helpline please follow this Link) We abide by the EYST Safeguarding Policy and the well-being of our callers is of upmost importance and the centre of the support we provide. Please note that the only time confidentiality can/will be broken is if there Safeguarding concern inline with our duty of care


If you have questions please free to contact us




EYST  and the Multi-lingual helpline aims to provide high quality services that meet your needs. We believe we achieve this most of the time if we are not getting it right please let us know. 

You can highlight your concern informally to a member of our Team. If you would like highlight your concerns in writing please complete the form below and EYST will respond in line with our Complaints Policy

A copy of our complaints procedure can be found Here

BAME Helpline GIFs

We are able to offer help in a variety of community languages. Please bring this to our attention at the start of your query and our helpline advisors will do their best to assist you. To give you some guidance, we have previously helped clients in the following languages:

  • Swahili
  • Mandarin Chinese
  • Arabic
  • Bengali
  • Urdu
  • Somali

Please see below for our information flyer available in various languages:


BAME Helpline (eng) Flyer


BAME Helpline Arabic


BAME Helpline Farsi


BAME Helpline Kurdish


BAME Helpline Spanish


BAME Helpline Sylheti


BAME Helpline Urdu


BAME Helpline Welsh


Czech BAME Helpline Flyer


Polish BAME Helpline Flyer


Hungarian BAME Helpline Flyer


Punjabi BAME Helpline Flyer


Romanian BAME Helpline Flyer


Slovak BAME Helpline Flyer

Get in touch about this project

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Charity No. 1152486 Grateful acknowledgement of our funders & supporters